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FAQ

Yes, the safety of online purchases from the official Colmar Originals shop is guaranteed. We use special systems, such as Secure Sockets Layer (SSL), to protect all the sensitive information that passes through our platform.
Yes, registration is not obligatory: to complete your order all you have to do is enter your delivery and payment information. You can always register after you have completed your purchase in order to get access to personalised services and exclusive advantages: quicker purchases, make a wishlist, monitor your orders and promotions just for you.
You will be sent a confirmation email with all the delivery details as soon as the order leaves our warehouse. You can check the status of your delivery right on the courier's site by entering the tracking code.
If you are not completely satisfied with the order you received, you have 14 working days from delivery to request a return from the "Return Request" section on the site. Once the merchandise is returned to the warehouse and we have checked its condition, the refund will be completed within 30 days.

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고객센터

제품 정보 및 구매와 관련한 문의가 있으실 경우에는 본 웹사이트의 ‘문의하기’ 페이지에 글을 남겨 주시거나, 고객센터 전화 070-8680-6898로 연락하여 주시기 바랍니다.
상담 가능시간은 [ 월요일~금요일, 오전 10시부터 오후 6시 ]이며, 공휴일은 상담이 어려운 점 양해 부탁드립니다.